London Road Health & Fitness

Privacy Policy & Data Protection

We are committed to protecting your privacy during your visit to London Road Health & Fitness and take very seriously the responsibility to keep the information you provide us confidential at all times.

Your personal information

You will have filled out a registration form on your first visit, which provides us with your personal information.  We use this form to create your profiles on our database in order for the physiotherapists to input their reports and notes on your treatment.  Access to this database is user and password protected and all patients data is highly secure on 2 x ISO27001 certified data centres in the UK.

Sharing of information

Your name, address, phone number and date of birth are only used when we need to write a referral letter to a consultant or doctor.  This will only be done with your authority.

We will generally not share information without your permission, unless required to do so by law.

How do we use your contact information

We use your email address to send you appointment confirmations, cancellations and reminders, exercises, to update you on Pilates costs and dates, and for general correspondence including appointment queries and general enquiries.

We will only send emails on promotions, offers, new classes and open days if you have agreed to this either by ticking the box on the registration form or by written consent via email.

How long do we keep records for?

We keep information on file for 7 years but if you wish us to destroy your information before that date please let us know.

Card payment information

We do not keep your card details.  However, we do keep card receipts for 2 months after which they are destroyed.  These receipts are securely filed.

If you have any questions:

You can contact us and ask us:

• What information we have stored about you and request a copy
• To change or update your information
• To delete your information from our records or withdraw your consent
• To stop using your information

Please feel free to contact us at 15 London Road, Hindhead GU28 6AB or on 01428 748748 should you have any further queries.